At Artemis Caviar, your privacy is treated with the same care and attention as our finest caviar. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.artemiscaviar.com (the “Site”) or use our related services. By accessing our Site or purchasing our products, you agree to the practices described below.

 

Information We Collect

We collect personal information in order to process your orders and provide a smooth and tailored experience. 

 

Contact Details:
Your name, email address, phone number, and billing and shipping addresses, as provided during account creation or checkout.

 

Order Information:
Details about your purchases, special requests, and any communication with us regarding your order. Payment card numbers are handled securely by our payment processor and are not stored in full on our systems.

 

Account Information:
If you create an account, we may collect your username, encrypted password, and any settings or preferences you save.

 

Communications:
Copies of messages or emails you send to us for assistance or inquiries.

 

Usage Data:
Information automatically collected when you browse the Site, such as your IP address, browser type, device information, referring pages, time spent on the Site, and pages visited. Cookies and similar technologies may be used to collect this data and to improve your experience. More details are provided in the Cookies and Analytics section.

We collect information directly from you, automatically through your interaction with the Site, and in some cases from third parties, such as payment gateways or delivery partners who may provide updated contact or address information.

 

How We Use Your Information

We use your personal information for purposes that support our business and help enhance your experience, including:

 

Order Fulfillment:
To process and deliver your orders, send confirmations, provide invoices, and offer customer support.

 

Improving Our Service:
To understand how customers use our Site and to refine our digital experience, product selection, and overall service.

 

Marketing Communications:
With your consent, we may send newsletters, product news, or special offers. You may unsubscribe from these communications at any time.

 

Security and Fraud Prevention:
To help verify identity, prevent fraudulent activity, and monitor for potential security concerns.

 

Legal Compliance:
To meet obligations under applicable UAE and international regulations and to retain records where required.

We do not sell or rent your personal information to third parties. Your data may be shared only with trusted service providers who support our operations, such as payment processors, delivery companies, and IT or hosting partners, and only to the extent required for them to perform their services. We may also share information if required by law or to protect our legal rights.

 

Cookies and Analytics

Our Site uses cookies to enhance your experience by remembering your preferences and improving functionality. Cookies may help keep items in your shopping cart, recognize returning visitors, and allow us to understand which pages are most frequently viewed.

We may also use third-party analytics tools to better understand Site usage and performance. These tools may set their own cookies. You can choose to disable cookies through your browser settings, although some features, such as the shopping cart, may not work properly if cookies are disabled.

 

Data Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes the use of SSL encryption for sensitive data, secure payment gateways, and internal controls that limit access to personal data. Only team members or service providers who need this information to perform their role will have access, and they are required to keep it confidential.

No system can offer absolute protection, but we work to maintain strong safeguards. In the event of a data breach, we will follow applicable laws and notify affected individuals if required.

 

Your Rights and Choices

Depending on applicable law, including GDPR for EU and EEA residents, you may have rights such as:

• Accessing the personal information we hold about you

• Requesting corrections to inaccurate or incomplete data

• Requesting deletion of your personal information, where allowed

• Withdrawing consent to marketing communications

• Requesting restrictions on certain types of processing
   

To exercise your rights, please contact us at concierge@artemiscaviar.com. We may request verification of your identity before fulfilling your request. We aim to respond within a reasonable timeframe.

 

Data Retention

We retain personal information only as long as necessary to meet the purposes for which it was collected, including legal and accounting requirements. For example, order information may be kept for a defined number of years to comply with tax regulations. Marketing information may be kept until you choose to unsubscribe. When data is no longer needed, it will be deleted or securely archived.

 

Children’s Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, it will be removed promptly. Parents or guardians may contact us if they believe information has been collected from a minor.

 

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When updates occur, the “Last Updated” date at the top of this page will be revised. Significant changes may also be announced on the Site or via email. We encourage you to review the policy periodically.

 

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: concierge@artemiscaviar.com

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By using our Site or services, you acknowledge that you have read and understood this Privacy Policy. We appreciate your trust and remain committed to protecting your personal information with care.

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Last Updated: December 10th, 2025

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